(4.5 / 5)2543+ Ratings

Francesca's Reviews

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Overall Rating

4.5
10 Reviews
  • 553%
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About Francesca's

Francescas.com is known for offering a carefully curated collection of boutique clothing, dresses, sweaters, jewelry, shoes, and unique gifts. The brand mission is to deliver unique, free-spirited fashion and lifestyle products and create a space to amplify the voices of everyone seeking self-expression. The merchandise assortment is a diverse and balanced mix of apparel, jewelry, accessories, and gifts. They also offer a loyalty program called The Fran Club, where members can earn points every time they shop. The company provides free standard shipping on orders over $70.

Francesca's Pros & Cons

Pros of Francesca's

  • Variety of Products: Offers a wide range of trendy clothing, accessories, and gifts, appealing to diverse fashion tastes.
  • In-store Experience: Some customers report positive interactions with staff, describing them as helpful and supportive during their shopping experience.
  • Sales and Discounts: Regular promotions and clearance items can provide good value, with some items priced as low as $15.

Cons of Francesca's

  • Customer Service Issues: Many reviews highlight significant problems with customer service, including long wait times for responses and difficulty reaching representatives.
  • Quality Concerns: Several customers express dissatisfaction with the quality of products, stating that items may not hold up well after washing.
  • Shipping Delays: Reports indicate that shipping times can be much longer than advertised, leading to frustration among customers awaiting their orders.

Francesca's Coupon & Discount Codes

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Francesca's Customer Reviews (10)

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David Fritsch
David Fritsch
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Feb 15, 2023
Edgar Cullum
Edgar Cullum
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Feb 14, 2023
Jordan Davison
Jordan Davison
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Feb 14, 2023
Eugen Ramos
Eugen Ramos
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Feb 13, 2023
Craig Slavin
Craig Slavin
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Feb 11, 2023
Sibyla Bourassa
Sibyla Bourassa
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Feb 11, 2023
Rez Szöllössi
Rez Szöllössi
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Feb 10, 2023
Jacques Duranseau
Jacques Duranseau
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Feb 10, 2023
Sandra Traugott
Sandra Traugott
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Feb 10, 2023
Sienna Horton
Sienna Horton
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Feb 9, 2023

Francesca's Customer’s Q&A

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Francesca's Features and Benefits

Francescas.com is known for its unique, free-spirited fashion & lifestyle products. The key features and benefits of shopping on Francescas.com are:

  • Wide Range of Products: Offers a variety of products including clothing, dresses, jewelry, shoes, and unique gifts.
  • Free Standard Shipping: Provides free standard shipping on orders over $65.
  • The Fran Club: By joining the Fran Club, customers can earn points on every dollar spent, with a $10 OFF Reward every time 100 points are reached.
  • Seasonal Collections: Francescas.com regularly updates its collections with new seasonal prints and colors.
  • Newsletter Subscription: Customers can sign up for the newsletter to stay tuned for news and latest updates.

These features make Francescas.com a great place for customers seeking self-expression through fashion.

Francesca's Pricing

Francesca's pricing varies based on the items and promotions available. Here are some key points:

  • General Pricing: Francesca's offers a curated collection of boutique clothing, dresses, sweaters, jewelry, shoes, and unique gifts. Prices range from under $25 to higher-end items.
  • Sales and Discounts: The store frequently holds sales, with discounts ranging from 10% to 50% off on various items, including shoes, clothing, bags, and accessories.
  • Fran Club Rewards: Members earn 1 point for every $1 spent, with rewards issued at 100 points ($10 off).
  • Gift Cards: Gift cards are redeemable up to the balance for goods at Francesca's boutiques or online, with no expiration date and no dormancy fees.

For the most current pricing information, it is recommended to check the Francesca's website or visit a boutique.

About francescas.com Payment Method?

Francescas.com accepts various payment methods. These include Visa, MasterCard, American Express, Discover, and francesca's Gift Cards. Additionally, Apple Pay, PayPal, and Afterpay are also accepted. The website allows split tender payments where a customer can pay with a Gift Card and another form of payment. However, it's important to note that split tender payments with Apple Pay are not allowed, meaning Apple Pay can only be used by itself during checkout.

Francesca's FAQs

FAQ

Francesca's Alternatives

Here are the top 10 alternatives to Francescas.com:

  1. Free People: Known for bohemian-inspired clothing.
  2. Madewell: Famous for high-quality denim.
  3. Altar’d State: Offers cute, boho-chic dresses, tops, skirts, pants, and accessories.
  4. Red Dress Boutique: Offers trendy clothing with Southern flair.
  5. SHEIN: An online women’s fashion retailer known for extremely affordable clothing and accessories.
  6. Ninacloak: Offers stylish clothing and accessories at an affordable price.
  7. Anthropologie: Offers a wide range of clothing items and accessories.
  8. Urban Outfitters: Known for trendy and fashionable clothing.
  9. ModCloth: Offers vintage-style women’s clothing.
  10. MANGO: Known for contemporary and fashionable clothing.

These stores offer similar quality clothing, shoes, and accessories at comparable prices. Each has its unique style and offerings, making them great alternatives to Francescas.com.

FAQ

How To Open A Francesca's Account?

To open an account on Francescas.com, follow these steps:

  1. Visit the Francescas.com website.
  2. Look for the "The Fran Club JOIN NOW LOGIN" option on the homepage.
  3. Click on "JOIN NOW" to start the sign-up process.
  4. Fill in the required details, such as your name, email address, and password.
  5. After filling in the details, click on the "Sign Up" button to create your account.

Once the account is created, a discount offer for the first purchase as a member will be sent to the registered email. Points can be earned on every dollar spent, with a $10 OFF Reward every time 100 points are reached. Remember to check the email linked to the Fran Club Rewards account for updates and offers.

FAQ

Can I modify or cancel an order once it's been placed?

No, unfortunately, orders cannot be modified, changed, or canceled once they have been placed.
FAQ

What are the shipping options available?

Francesca's offers free standard shipping with a purchase of $65.
FAQ

What is Francesca's return policy?

Eligible items must be returned within 21 days accompanied by the original receipt. Returns are still eligible for merchandise credit for up to 90 days. Ineligible items include final sale items, clearance items, intimates, gift cards, and swimwear.
FAQ

How long does it take to receive a refund or merchandise credit for online returns?

Refunds will be processed within 7-14 business days from the day the original item is received. A merchandise credit will be emailed in the form of an e-gift card within 2-3 business days from the day the original item is received.
FAQ

What payment methods are accepted at Francesca?

Francesca's accepts Visa, MasterCard, American Express, Discover, Francesca's Gift Cards, as well as Apple Pay, PayPal, and Afterpay.
FAQ

About francescas.com Prices and Cost?

Francesca's offers FREE Standard Shipping on orders over $70. Payment methods accepted include Visa, MasterCard, American Express, Discover, francesca's Gift Cards, as well as Apple Pay, PayPal, and Afterpay. Split tender payments are allowed where payment can be made with a Gift Card and another form of payment. However, Apple Pay can only be used by itself in checkout. Francesca's also has a loyalty program called The Fran Club where members can earn points on every dollar spent. Members receive a discount off their first purchase after joining. Unfortunately, specific prices for items are not provided. If an item is not found online, then the online store is out of stock. It's also worth noting that Francesca's sale items seen on the website are marked down exclusively for the online store. Boutiques cannot offer price adjustments for items online nor can online adjustments be offered for sale prices at boutiques.

FAQ

About francescas.com Popular Products and Services?

Francesca's, an American women's fashion and accessories retailer based in Houston, Texas, operates over 450 stores across the United States. The company offers a wide range of products including Clothing, Tops & Sweaters, Dresses, Bottoms, Jewelry, Accessories, Gifts, and Shoes. They also have a special collection called Hello Franki and a Clearance section for discounted items. Francesca's provides FREE Standard Shipping on orders over $70. They also have a loyalty program called The Fran Club where members can earn points on every dollar spent. The company also launched franki by francesca’s, a tween collection featuring on-trend silhouettes and graphics..

FAQ

francescas.com Return Policy?

At francescas.com, all eligible items must be returned accompanied with the original receipt and tags within 21 days of when you received your items. Returns after 21 days, but no later than 90 days, are eligible for a merchandise credit. After 90 days, returns and exchanges will not be accepted. All clearance items priced under $10, swimwear, intimates, and gift cards are all final sale and cannot be returned.

As for the shipping policy, it takes approximately 1-2 business days to process your order. Once shipped, you should receive it in 3-8 business days. Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. All orders are subject to a $5.99 fee per shipment from each shipping location. Unfortunately, expedited shipping is not available at this time.

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